24/7 Customer Support
Learn more about customer support and why it's hard to discover an website hosting provider which provides top-class support.
The client support that you can receive from your cloud web hosting company is really important, regardless of whether you have pre-sales questions and you are not a customer yet, or you've got some technical issue with a current account. Timely and correct info regarding a question or a problem will save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from a genuine web hosting supplier not from some reseller. When you buy a hosting account via a company that does not own its servers and it cannot access them directly, it's likely that you will wait for a few days so as to have a response to any kind of query, so your sites may stay offline for ages. In comparison, a supplier which offers various options for communication and has a technical support team available any time can assist you right away and help you reduce or fully avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Web Hosting
We provide 24/7 billing, customer and technical support for our cloud web hosting plans
. Even if you aren't our client yet and you have questions, we can assist you in a timely manner and provide the necessary info, to give you the choice to make an informed decision when you acquire your new website hosting account. We are available anytime, including holidays and weekends, and we provide you with multiple means of communication to contact us - live chat, phone, e-mail messages and support tickets. For your convenience, we have several telephone numbers worldwide, thus you can call the one which is closer to you. The maximum response time for your emails and your tickets is 1 hour. The actual response time is no more than 15-20 min, so you can forget about waiting for several days to receive assistance for any task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated plans
that we supply feature 24/7 customer and technical support, so no matter what issue you have, you'll be able to get in touch with us and we will assist you at once. Our guaranteed response time for every email message or ticket that you open via your Hepsia hosting Control Panel is just one hour; usually the reply time rarely is more than twenty minutes. Furthermore, we provide telephone support with several local numbers internationally plus a live chat, so you will be able to get in touch with us and get more information about our services even if you don't have an account yet. We are able to assist you with any question or a difficulty you have - payment methods, package specs, e-mail setup, hosting account settings, etcetera. If you employ our services, you won't ever encounter an issue where you need to wait for a day or two to get a problem resolved like you will have to do with lots of other companies.
24/7 Customer Support in VPS Servers
In case you obtain a VPS server
from our company, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local telephone numbers in the United States of America, Great Britain and Australia along with a live chat service. If you're a current customer and you want assistance with a technical issue which requires additional time to investigate or resolve, you can open a ticket from your billing account or you'll be able to send an email and we'll handle the trouble and send you a response within the hour. The response time is guaranteed 24/7, including weekends and holidays, yet for the majority of issues it takes no more than half an hour to get support. Our support service covers the VPS plus all the pre-installed software it includes, so in case you need help with third-party software, you can check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server
through our company, you're able to contact us at any time using a number of channels and the maximum time that you'll have to wait for a reply is approximately 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 regardless of whether it is a weekend or a holiday and we can assist you with anything relevant to the applications that are pre-installed on the server. To contact us about a technical issue, you'll be able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of general questions or you'd like to find out about our solutions before you order, you can use our live chat or you could call one of the local phone numbers that we have in several countries around the globe. When you'd like to have assistance with third-party software that you cannot deploy or run efficiently, you can add the Managed Services upgrade to your current package and our system administrators will assist you.