There are a lot of cloud web hosting companies available, however most of them are resellers that have restricted resources, particularly when it comes to support. A way to distinguish them is the option to get in touch with the company over the phone. The level of support that you will have via this particular method of communication may vary based on the provider - several of them offer expert telephone support, while others offer common and customer support only because some issues are more time-consuming and it would be more convenient to be resolved with a support ticket, particularly if the issue needs to be escalated. Nonetheless, it is good to know that you can always get in touch with your web hosting provider since there are numerous small-scale matters that can be taken care of easily and timely through a telephone call, not mentioning that you're able to get more details for the services even before you become a customer.
Phone Support in Cloud Web Hosting
In case you choose to acquire one of our cloud web hosting plans, you can connect with our support crew via phone for 14 hours a day. We will help you select the perfect package for your web sites since we realize that it's better to discuss this kind of issues with a live person. In case you already own an account, we can assist you with any sales/billing questions and general matters, even with some technical troubles that do not involve a lot of time or escalation to an administrator as it is more convenient to open a support ticket for time-consuming issues so as to have all the communication in one place. We now have phone numbers in the US, the UK and Australia, so you are able to call the one you prefer and speak with one of our representatives.
Phone Support in Semi-dedicated Servers
If you need more information about the semi-dedicated plans that we offer, you are able to call any of the three support phone lines that we have around the world - in the U.S.A., Great Britain and Australia. Thus, you will be able to check in advance if our solutions will be suitable for your sites. In case you are already our client and you have a semi-dedicated account, you are able to contact us on the phone for fourteen hours a day about any billing or common matters. For entirely technical problems you're able to take advantage of our ticketing system so as to communicate with our technical support as someproblems simply need additional time to be solved, still we will help you over the phone with quite a lot of minor technical issues as well, saving you time and efforts.