One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how exactly does it boost user experience?
If you ever have any questions connected to your hosting account or you face a problem with your sites, you will have to get in touch with the respective hosting provider’s tech support team. It may not make a difference how promptly they’ll reply when you have a generic query, but a problem such as a bungled software application update, for instance, may result in your site becoming damaged or inaccessible online. And the longer you have to wait for the support team to get back to you, the longer the site will be down. In case you offer services or goods online, any outage will affect your website harmfully and you may lose existing or prospective clients. Many web hosting providers, particularly resellers, handle trouble tickets and emails within 24 hours, but in the electronic epoch this is much too long, since clients will scarcely ever go back to a site that is not working correctly over a lengthy time period.
One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting
from us, you can just forget about waiting for hours, or even all day, to receive a reply to an email or a helpdesk ticket. No matter when you contact us, we will respond to you within 60 minutes max with any technical and pre-sales inquiries that you may have. In reality, our actual response time hardly ever exceeds twenty-thirty minutes. Since we are on duty 24x7, you’ll always receive assistance in a well-timed manner and we realize just how vital that is in the electronic era. As soon as you contact us, we will respond to your questions. If you confront any technical difficulty, we will handle it on your behalf, or we will provide you with all the needed information in case there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a support ticket via your hosting Control Panel or write an email connected to your semi-dedicated server
, you will have a reply within one hour max. You can touch base with us whenever you want with regards to billing, technical or general issues and since we are available around the clock, you will invariably get assistance in a well-timed fashion. Depending on the specific issue or question, we will give you more information, resolve the predicament if it’s been caused by something that is within our reach or inform you what steps to take if you have to modify some setting for an Internet application that we cannot access. You can just forget about waiting for a day for each and every answer. The fact is, in most cases we respond to tickets and emails within no more than 20 to 25 minutes.