A live chat is among the many channels of communication provided by some website hosting providers as part of their support services. Depending on the company, the chat is used for pre-sales, billing and/or tech assistance. This way of communication is faster compared to a support ticket and it makes it less likely to misspell or misunderstand a word compared to a telephone call with an agent. Furthermore, if the trouble that you have requires some time to be investigated and resolved, you'll be able to do something different at the same time rather than just waiting, like you'd have to do if you call. You can also use a live chat assistance service free of charge as long as you have web access even if your web hosting provider is based in a different country and they don't have a local telephone number that you can call.
Live Chat Support in Cloud Web Hosting
We supply a live chat support service for all of the cloud web hosting plans that we offer and we are able to help you with almost everything in real time. If you do not have an account with our company yet, we'll provide you with more details about the packages to help you to select the most appropriate package. If you are an existing client, we can help you with any general or billing matter and with numerous common technical matters, for example an email address installation in a desktop email client. When you cannot call us for some reason or you are in some country where we do not have a local telephone number, the live chat will be the best choice to contact us. Needless to say, some situations need more time to analyze and test, which means that you'll have to open a ticket to our technicians, still, we can save you time and help you with various issues on the chat.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as part of our services, so whenever you have any questions concerning our semi-dedicated plans, you'll be able to get in touch with our customer care team at any moment no matter if you've already purchased an account or not. In general, the chat service is for pre-sales, billing and common questions and difficulties, but we are able to assist you with various technical questions as well. We will help you pick the right package for your web sites in case you don't have an account yet, we can answer any billing questions or issues you may have or we can assist you with installing your new e-mail address on your PC or smart phone - all of this will be done promptly since our live chat service is available all day, each and every day. Every time you require assistance, you are able to chat with an agent and save a long time.