A ticketing system is the most common communication channel that hosting companies offer to their clients. It is typically part of the billing account and is the best way to solve a problem that takes a certain period of time to examine or that has to be forwarded to an administrator. Thus, all responses contributed by either side will be stored in the very same place in case someone else needs to work on the problem at hand and the information in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which suggests that you will have to log in and out of no less than 2 accounts to accomplish a given procedure or to reach the hosting company’s client service team. In case you wish to manage a couple of domain names and each one is hosted in its own account, you will need to use even more accounts simultaneously. It may also take a substantial period of time for the provider to process your ticket.