A ticketing system is the most common communication channel that hosting companies offer to their clients. It is typically part of the billing account and is the best way to solve a problem that takes a certain period of time to examine or that has to be forwarded to an administrator. Thus, all responses contributed by either side will be stored in the very same place in case someone else needs to work on the problem at hand and the information in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which suggests that you will have to log in and out of no less than 2 accounts to accomplish a given procedure or to reach the hosting company’s client service team. In case you wish to manage a couple of domain names and each one is hosted in its own account, you will need to use even more accounts simultaneously. It may also take a substantial period of time for the provider to process your ticket.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we’re using for our cloud web hosting plans isn’t separate from the web hosting account. It’s an essential part of our all-inclusive Hepsia Control Panel and you will be able to visit it at any specific time with just a couple of mouse clicks, without leaving your account. The ticketing system offers a quick-search box, which will help you track down any trouble ticket that you have sent in the past, if necessary. Also, you can read knowledge base articles that belong to different problem categories, which you can select, so you can discover how to deal with a particular problem even before you send a ticket. The ticket response time is maximum one hour, so you can get timely assistance whenever you need it and in case our customer support staff suggests that you do something within your account, you can do it on the spur of the moment without signing out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we have created for our semi-dedicated plans, which means that you will not require a different platform to get in touch with our client service staff – you can do that on the spot if you stumble upon an issue. Posting a new ticket requires several mouse clicks and finding an older one is just as easy. Using our clever search functionality, you can swiftly track down any ticket that you’ve submitted in the past. You can open a ticket at any point in time as our client support team members are at your disposal 24/7/365 and respond in less than 60 minutes, although it rarely takes this much to obtain support. With the Hepsia Control Panel, you’ll have everything in a single place and you can forget about going through two or more platforms to solve a simple problem.