Support Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Solution Guarantee

  • Each ticket that you post to our technical help and support staff will be attended to within about 1 hour. The normal requests shall be solved immediately. Nonetheless, if the assistance inquiry you have sent requires aid from a capable administrator, we will forward the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Professional Customer Help Service

  • We will be on–line for you 24x7 to offer information and customer support as well as to assist you with any issue that you could possibly come across when monitoring your virtual server. We can easily aid you with all pre–configured apps, plus your Operating System, server administration panel (dependent upon the VPS type) and the Web Site Control Panel designed completely by us.

  • Intuitive help center

  • A Descriptive Help Zone

  • A descriptive and constantly updated articles base is built into our custom–built Web Site Control Panel. It includes quick tips about how to conduct all of the key website administration tasks. The Help section presents exhaustive how–to articles and step–by–step video guides. You can gain access to the Help zone by clicking on the Help or Video buttons in the top right side of each Control Panel section.