Client Support Channels
A Sixty–Minute Response Time Guarantee
All your help requests will be attended to in maximum 1 hour after the ticket or e–mail has been received. If your case needs additional assistance from an administrator, we’ll direct the ticket or the email to the person in charge, without delay then leave a note to let you know that more time will be needed for reaching the best solution. Furthermore if you take advantage of our Optional Admin Services package, all of the tasks included there will be carried out whenever you prefer.
A First–Class Client Support Service
- We’ll be at your disposal twenty–four–seven to answer any inquiries that you may have with regard to our Web Site Control Panel and any of the apps that we have pre–installed for you on the dedicated web hosting server. In case you also require help tackling server management procedures, you can take a glimpse at our Optional Admin Services package, which includes data backup hard disk drive space, weekly OS updates, server monitoring and rebooting services, as well as problem troubleshooting and software installation services.
A User–Friendly Help Area
Each dedicated web hosting plan is equipped with our cost–free Web Site Control Panel, which features a circumstantial knowledgebase and a group of educational video tutorials. Whenever you require assistance with the Web Site Control Panel, just press the Help or Videos buttons located in the top right corner.