Q: What does the web site migration service involve? Will my website be safe?
A: The web site migration service offered by GraficionadHost is completely free and consists of transferring all your website files, databases and e–mails from your current web hosting provider to your brand new web hosting account with us. We’ll also revise all the settings needed for your sites to be completely functional on our next–generation cloud hosting platform.Our technicians are completely capable of transferring just about any website. With years of experience in the industry, they are well–versed in the specificities of our web hosting platform, our Control Panel and all other popular Control Panels. For them, moving a custom–built web application with many custom libraries is as easy as transferring a plain WordPress–based blog.
Q: How long will the web site migration process take?
A: While we can’t give you an exact ETA, since there are many variables, among them the physical size of the files and databases, the physical location of the current host’s server, the complexity of your site and the current workload of our Website Migration Department, etc., we will try our best to move your site within 48h, and in certain cases – within 24h (when the website content is not very large).
Q: What data will I be required to give to your Website Migration Department?
A: We don’t require any sensitive information. We’ll need, however, the login information for your present web hosting account as well as the name of the site that you need to transfer.
Q: My old hosting account has sensitive info inside. How can I rely on you?
Q: Will there be any outage for my web site?
A: While we migrate your web site, it will be available both in your hosting account with us and in your account with your old web hosting provider. As soon as the transfer is completed, we’ll ensure that everything is working correctly and that the integrity of your web content is not jeopardized before telling you that the transfer is over. Then we will instruct you how to transfer the domain to your web hosting account with us and how to update your DNS records.
Q: Will my current web hosting provider need to provide any info/help?
A: No. Aside from your login details for the Control Panel, we do not require anything. We will never contact your hosting provider. They will not know anything about the migration either.
Q: Which web hosting platforms do you support?
A: We support all Linux–based hosting platforms. Fundamentally, if we can receive access to your Control Panel, we will be able to migrate your site.The only platforms that we do not support are closed–source site creation platforms like Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.